Hashira Studios

Processing time for made to order items is around 3-5 weeks before they are shipped. If your package has still not shipped before our next reopening. Do Not Worry! Your order is in its final stages before being picked up by the carrier. When the website reopens pending orders from the previous reopening are still being prepared for shipping and will ship within another week ½.

Welcome! If you are new here don't worry we’ll explain everything! 

We are a small team and have a mix of instock and made to order items you can purchase on the website. In stock designs are ready to ship but made to order items have a processing time of around 2 ½-3  weeks (unless marked otherwise). After they are completed our fulfillment team handles the packaging which can take 1-2 weeks to ship out all orders. ( Everything can take around 4-5 weeks before they are picked up by the postal service) 

In order to ship orders within a reasonable amount of time we close the site to work on the made to order items before reopening again. 

By signing up above via Txt message and email. You will get early access to future drops and access to VIP only items.

We open every 1st and 15th of the month. Sign up to be a VIP and Follow our social media to stay udpated. -->Instagram

We completely get it, we change our minds too

Order changes can only be made 24 hours after completing your purchase. Please review the confirmation email after completing your purchase to ensure the correct item and size were chosen. 

If an order needs to be changed, please email support@hashirastudios.com. Emails marked as being sent within 24 hours after purchase will be updated. All emails will be responded to as quickly as possible and we may need a day or two to respond. 

Keep in mind: 

• When sending an email please provide your order number, shipping address entered and name used to locate your order quickly. 
• All necessary changes will be made if within the 24 hour window even if you do not receive a response that same day. 
• After 24 hours if an order needs to be changed we will either cancel the entire order or partially and process a refund for you. 
• The majority of the items are made to order, production begins a few days after the order has been placed which is why we only allow 24 hours to make any changes. 
• Again, all emails are responded to, if you need to make a change please email our support team. You may not receive a response right away but as long as it is within the 24 hours after placing an order it will be updated and you will receive a new confirmation email 

By choosing a higher priced shipping option during checkout, most carriers will include faster shipping, updated tracking, and insurance protection when handling your package. 

Lower priced options although more affordable can not guarantee delivery or include tracking updates when going through the delivery system. 

Please be aware of the possibility of a package going missing in transit when choosing a shipping rate. Once your package is handed over to the postal carrier we are no longer responsible for your package. It will be the customers responsibility to track it down and resolve any issues by contacting the postal carrier. 

As everything is made to order there are no returns or refunds for any reason. 

CARRIER

USPS First Class International (7-21 Business Days)

• Includes USPS tracking 

UPS Worldwide Expedited (3-4 Business Days)

• Tracking 
• Insurance ( up to $100.00)

DHL Worldwide (2-3 Business Days)

• Insurance 
• Free Package Pickup 
• tracking and delivery confirmation 
• Signature Required 

USPS Priority Mail International (6-10 Business Days)

• Insurance ( up to $200.00)
• USPS Tracking

Keep in Mind

• The delivery speed only applies after it has been accepted by the postal carrier. 
• USPS tracking may or may not update after it leaves the US. Tracking is only for USPS, for international orders USPS will hand off the package to a third party that will handle the delivery. 
• If your tracking does not update the customer will have to contact their local postal service for further information. By providing them your USPS tracking number your local postal service should be able to help you locate your package or provide you with information on the estimated delivery. 

Custom/ Import Duty Fees are not included in the amount paid for shipping. This is a separate fee that will be collected by the postal service handling your delivery. We currently do not offer this service when completing your order.

If your package is being returned to us we will follow up with you once we have received it. We won't know the reason for the return until we review packages. 

Returned orders are reviewed twice weekly. 

If the package was returned due to an insufficient address or was unable to be forwarded we will confirm the shipping address with you before repacking and sending out the order again.

If the error was due to the customer's mistake the customer will be responsible for the new shipping cost to repurchase a new shipping label. A member from our support team will reach out on how to proceed if you would like us to send out the package again otherwise a refund will be issued for the items only. 

After reviewing entire FAQ section and would would like further information please email our support team at 

support@hashirastudios.com 

Please allow 1-2 business days for a response. Emails received after 5pm on Thursdays will not be responded to until the following Monday.