Closed while we work on your orders. Sign up to be VIP so you don't miss out on our next reopening.

Please refer to the FAQ and Pre-Order Tracker below before reaching out regarding your order.

Make sure to follow our Socials below! for Order updates, drop announcements and more. Check out our Discord Fam!

-Julio
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FAQ

Where is my order?

Pre-Order updates at the bottom of the page.

Processing time for orders is around 1-2 weeks before they are shipped. We are a small team, trust we are going as fast as possible.

Why is the website closed?

Welcome! If you are new here don't worry we’ll explain everything! 

We are a small team and have a mix of instock and made to order items you can purchase on the website. In stock designs are ready to ship but made to order items have a processing time of around 2 ½-3  weeks (unless marked otherwise). After they are completed our fulfillment team handles the packaging which can take 1-2 weeks to ship out all orders. ( Everything can take around 4-5 weeks before they are picked up by the postal service) 

In order to ship orders within a reasonable amount of time we close the site to work on the made to order items before reopening again. 

How do i become a VIP?

By signing up above via Txt message and email. You will get early access to future drops and access to VIP only items.

When is the website open?

New drops are once or twice a month. Sign up to be a VIP and Follow our social media to stay udpated. -->Instagram

Need to make changes to an existing order?

We completely get it, we change our minds too

Order changes can only be made 24 hours after completing your purchase. Please review the confirmation email after completing your purchase to ensure the correct item and size were chosen. 

If an order needs to be changed, please email support@hashirastudios.com. Emails marked as being sent within 24 hours after purchase will be updated. All emails will be responded to as quickly as possible and we may need a day or two to respond. 

Keep in mind: 

  • When sending an email please provide your order number, shipping address entered and name used to locate your order quickly. 
  • All necessary changes will be made if within the 24 hour window even if you do not receive a response that same day. 
  • After 24 hours if an order needs to be changed we will either cancel the entire order or partially and process a refund for you. 
  • The majority of the items are made to order, production begins a few days after the order has been placed which is why we only allow 24 hours to make any changes. 
  • Again, all emails are responded to, if you need to make a change please email our support team. You may not receive a response right away but as long as it is within the 24 hours after placing an order it will be updated and you will receive a new confirmation email 
International orders & shipping

By choosing a higher priced shipping option during checkout, most carriers will include faster shipping, updated tracking, and insurance protection when handling your package. 

Lower priced options although more affordable can not guarantee delivery or include tracking updates when going through the delivery system. 

Please be aware of the possibility of a package going missing in transit when choosing a shipping rate. Once your package is handed over to the postal carrier we are no longer responsible for your package. It will be the customers responsibility to track it down and resolve any issues by contacting the postal carrier. 

As everything is made to order there are no returns or refunds for any reason. 

CARRIER

USPS First Class International (7-21 Business Days)

  • Includes USPS tracking 

UPS Worldwide Expedited (3-4 Business Days)

  • Tracking 
  • Insurance ( up to $100.00)

DHL Worldwide (2-3 Business Days)

  • Insurance 
  • Free Package Pickup 
  • tracking and delivery confirmation 
  • Signature Required 

USPS Priority Mail International (6-10 Business Days)

  • Insurance ( up to $200.00)
  • USPS Tracking

Keep in Mind

  • The delivery speed only applies after it has been accepted by the postal carrier. 
  • USPS tracking may or may not update after it leaves the US. Tracking is only for USPS, for international orders USPS will hand off the package to a third party that will handle the delivery. 
  • If your tracking does not update the customer will have to contact their local postal service for further information. By providing them your USPS tracking number your local postal service should be able to help you locate your package or provide you with information on the estimated delivery. 

Custom/ Import Duty Fees are not included in the amount paid for shipping. This is a separate fee that will be collected by the postal service handling your delivery. We currently do not offer this service when completing your order.

What do I do if my package was returned to sender?

If your package is being returned to us we will follow up with you once we have received it. We won't know the reason for the return until we review packages. 

Returned orders are reviewed twice weekly. 

If the package was returned due to an insufficient address or was unable to be forwarded we will confirm the shipping address with you before repacking and sending out the order again.

If the error was due to the customer's mistake the customer will be responsible for the new shipping cost to repurchase a new shipping label. A member from our support team will reach out on how to proceed if you would like us to send out the package again otherwise a refund will be issued for the items only. 

Have more questions?

After reviewing entire FAQ section and would would like further information please email our support team at 

support@hashirastudios.com 

Please allow 1-2 business days for a response. Emails received after 5pm on Thursdays will not be responded to until the following Monday.

Troupe # 4 Preorder

Preorder for March 14th-March17th

  1. Preorder is now Closed
  2. Troupe #4 March 14th-17th have started production. Was told by the Manufacturer they will ship these to me Week of April 10th. Takes about 3-4 weeks to arrive and another week for us to completely ship out every order :)

Dead King Preorder

Preorder for March 17th-March 24th

  1. Preorder is now Closed
  2. Dead King Preorders March 17th-25th have started production

This item is estimated to ship in 3 months but may take longer.